6.2+Communication+Skills+And+Professionalism

Section 6 - 2 include component="pageList" hideInternal="true" homeAtTop="on" limit="50" toc

SubSection 6 - 2 Please explain the components below and include pictures (make sure you cite correctly).

=The non-verbal presentation factors are:= >>>> Facial expression: This includes: >>>> The brow/forehead: Wrinkled or smooth >>>> Eyebrows: wrinkled or smooth >>>> Jaw/mouth region: firm or relaxed >>>> Whether the speaker is looking at the listener/audience being addressed. >>>> This includes the hand movements such as: hand-wringing, open hand movements, finger pointing, fist thumping, etc. >>>> This is important, as it shows how interested the speaker or listener is. >>>> This includes the movement of the body such as shrugs and shuffles, arms crossed or left lose, strides or standing in one position.
 * Communication Skills and Professionalism **
 * =Communication Skills=
 * How you present yourself in front of people and how you act.
 * Use proper language - avoid jargon, acronyms, slang
 * 1) Maintain a positive attitude
 * 2) Listen and do not interrupt a customer
 * 3) Be courteous to the customer
 * 4) Be culturally sensitive
 * ===Be on time===
 * Remember To be on time to your work site
 * Contact the costumer if your going to be late
 * But if you are late tell the costumer the truth and apologize
 * ===Avoid Distractions & Dealing with a difficult customer or situation ===
 * Learning how to avoid or ignore you cellphone when at a customers house
 * If the customer is angry don't fight back just agree with what they say
 * Don't start an argument with the customer
 * Don't think that the customer won't know what your are talking about
 * Avoid being judgmental to the customer
 * Understand the customer situation
 * Always ask the costomer questions about what has happened to the computer and what have they done to the computer rencently.
 * ALWAYS document what you do on the computer, and also document that the costomer say also say.
 * === Set and meet expectations / timeline and communicate status with the customer ===
 * Offer repair sevice / replace pieces if needed
 * Show the correct documentation on the task at hand
 * Make use you keep up with the customer/ make a later date to make sure that everything with the user is fine
 * Voice: This implies the tone - sarcastic or sincere; warm or cold; rich and expressive; or dull and flat. The other voice aspect is the volume - shouting, barely audible or medium volume.
 * === Presentation Skills for Business Professionals media type="youtube" key="vmQJlLnEkTc" width="425" height="350"===
 * Speech pattern: slow, hesitant, fast, jerky, abrupt or even-steady pace.
 * (In different area's of the world people have different ways at look at you, like your facial expression, Eye contact, Gestures etc.)
 * It is essential that people understand the potential problems of cross-cultural communication, and make a conscious effort to overcome these problems.
 * "The key to effective cross-cultural communication is knowledge. First, it is essential that people understand the potential problems of cross-cultural communication, and make a conscious effort to overcome these problems. Second, it is important to assume that one’s efforts will not always be successful, and adjust one’s behavior appropriately".
 * ===Eye contact:===
 * ===Gestures:===
 * ===Postures:===
 * ===Body Movement:===
 * (http://www.communicationskills.co.in/presentation-skills.htm)

Created By: Ishmael Bazemore